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Product Name : Fujitsu

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WARRANTY


Fujitsu General America, Inc. – Limited Warranty Statement

 

 

This is a Limited Warranty provided by Fujitsu General America, Inc. (“FGAI”) to the original end-user consumer (“Purchaser”) of the Fujitsu Halcyon System (the “System”). Installation, operation or use of the System will constitute acceptance of the terms hereof.

 

1. STANDARD LIMITED WARRANTY COVERAGE (PARTS ONLY)

FGAI warrants for the time periods set forth below that the System will be free of defects in material and workmanship for human thermal comfort or other approved applications under normal use and service. Any repaired or replaced component or part shall be warranted for the remainder of the original limited warranty period or thirty (30) days after shipment of replacement part, whichever is longer. FGAI will provide the following benefits, subject to the conditions stated below:

PARTSFor a period of five (5) years beginning on the date of purchase or installation completion and system start-up, as verified by an installer’s invoice or proof of purchase, FGAI will supply, at its option, either new, like kind or rebuilt replacement Parts. “Parts” are defined as integral components of Fujitsu Halcyon condenser, evaporator or refrigerant branch boxes and only includes items which are not otherwise covered or excluded under this warranty.

COMPRESSOR For a period of seven (7) years beginning on the date of purchase or installation completion and system start-up, as verified by an installer’s invoice or proof of purchase, FGAI will supply, at its option, either new, like kind or rebuilt replacement compressor(s).

 

CONTROLS AND ACCESSORIES – For a period of ninety (90) days beginning on the date of purchase or installation completion and system start-up, as verified by an installer’s invoice or proof of purchase, FGAI will supply, at its option, either new, like kind or rebuilt replacement controls. Controls include: Wired Remote Control, IR Receiver, Simple Remote Control, Central Remote Controller, Wireless Remote Control, Fujitsu External Drain Pump and any other Fujitsu Halcyon Controls or Accessory Components.

 

1.1. EXTENSION OF THE STANDARD LIMITED WARRANTY

The Standard Limited Warranty covering parts and the compressor(s) will be extended to a period of ten (10) years to the Purchaser if the following conditions are met:

a) The System is registered ONLINE within 60 days from the date of installation, or, in the case of a newly constructed home, within 60 days of the Purchaser’s purchase of the home.

b) The System is installed in a residential single family or owner occupied multifamily home.

c) The Purchaser resides at the location where the System is installed.

d) The System is purchased after June 1, 2015.

e) Defective Parts and Compressor are made available for return to FGAI and become the property of FGAI.

 

The Standard Limited Warranty covering parts and the compressor(s) will be extended to a period of twelve (12) years to the Purchaser if, in addition to meeting the conditions of Section 1.1 (a)-(e), the System is:

(f) installed by a Fujitsu Elite Contractor.

 

2. PROPER INSTALLATION – This Limited Warranty applies only to Systems that are installed by contractors who are licensed for HVAC installation under applicable local and state law (Licensed Contractor), and who install the System in accordance with: (a) all applicable building codes and permits; (b) FGAI’s installation and operation instructions; and (c) good trade practices.

 

3. REGISTRATION – Register the System online at: http://www.fujitsugeneral.com/contractors/registration/. Fujitsu Elite Contractor may register through the toolbox website at: http://www.fujitsugeneral.com/dealer_toolbox.htm.

 

4. TERMS OF WARRANTY – BEFORE REQUESTING SERVICE please review the user instructions and technical documentation for your System to confirm that the electric power is supplied and user controls are properly adjusted.

TO OBTAIN WARRANTY PARTS SERVICE contact the Fujitsu Elite Contractor who installed the System, or search for the nearest HVAC contractor within the applicable Limited Warranty period. A list of Fujitsu Elite Contractors may be obtained at www.fujitsugeneral.com, by calling 1-866-952-8324 or by emailing servicehvac@fujitsugeneral.com or partsinfo@fujitsugeneral.com. Proof of purchase or proof of installation by a Licensed Contractor is required to make this Limited Warranty valid. Protect your warranty by registering your product immediately, buying only from an authorized dealer, and checking the product and packaging to verify that the factory serial number have not been tampered with. THESE LIMITED WARRANTIES DO NOT INCLUDE LABOR or any other costs incurred during service, maintenance, repair, removing, replacing, or installing the System, or any parts or other components. Purchaser is solely responsible for all such labor and costs. Please consult the applicable technical documentation regarding maintenance procedures. This Limited Warranty shall not be modified or amended by, and no obligation or liability shall arise out of, FGAI providing, directly or indirectly, any technical advice, information and/or service to Purchaser in connection with the System.


Delivery Acceptance, Returns, Exchanges and Cancellation Policy.

We truly appreciate your business and for the past 2 decades being in this business we have continued to do our best to earn customer trust with each transaction. We want you to be happy with your purchase.

100% Satisfaction is guaranteed with all your purchases. In case any of the RARE complications occur, we will handle them upto your best interest and satisfaction.

Delivery Acceptance Terms:
If you receive a package that seems damaged or dented, please open the package in front of the driver and after inspection if you see the product has a severe damage you can refuse the package and call us immediately. We will then arrange a new shipment (Free Replacement) ASAP.

Please note: If the box looks visibly damaged, the product inside may still be in perfect condition as they are well padded for shipping purposes.

PLEASE DO NOT SIGN OR REFUSE THE PACKAGE WITHOUT INSPECTING THE CONDITION OF THE PRODUCT INSIDE. Please take pictures if needed, accept or refuse shipment based upon the condition of the product in the box, not based upon the condition of the box. Please remember if you signed off on a delivery document, insurance cannot be filed if cosmetic damage is found at a later date, as it is considered to have happened after delivery at jobsite.

If you need to get in touch with KINGERSONS, please call KINGERSONS customer service number at 1-386-951-1722 OR email us with your query. AS PER OUR WEBSITE, BELOW IS OUR EXCHANGE/RETURN POLICY FOR YOUR REFERENCE.


DEFECTIVE EXCHANGE
If unit (any product) is defective, depending upon the brand you buy, it will be taken care of by manufacturer warranty. Usually they will send out the replacement part within 24 hours, if replacing part is not a solution, they would probably replace the whole unit if the product was found defective. Replacement will only be made with the same model, if customer decides to upgrade or downgrade to a different model, we'll treat it as a return and a new order.

* All returns should be in original packaging and in brand new condition. Installed products are not considered brand new and cannot be returned.

* All damaged returns and replacements must be requested within 24 hours after the receipt of the product. *

Before shipping the product back, you should request an RA# (Return Authorization number), without an RA# your package will not be accepted, will be refused and sent back by the warehouse.


RETURNS
For all returns, customer is responsible to ship product back to our warehouse at their own expense; restocking fee of 19% will apply regardless if defective and original shipping fee (from $69 to $189 depending upon the product you purchased) will not be refunded as it is paid to the trucking company's and they are non-refundable.

CANCELLATIONS
If you placed the order and you wanted to cancel the order BEFORE IT IS SHIPPED, we will gladly cancel your order and $15.99 cancellation fee will be charged and 3% credit card processing charges will not be refunded. Please make sure that you call us within few hours after the order is placed. We ship the items out same or next business day. We cannot process cancellations after the product is shipped out. It will be considered as a return instead once the product is shipped and you will need to pay the return charges. If the delivery of the shipment is refused above return policy will apply. Once the item is shipped, the shipping company will not refund us the shipping fee back and will charge us for shipping both ways, this will not be refunded if cancelled after the product is shipped and 19% restocking fee will apply.

 

THANK YOU ONCE AGAIN FOR SHOPPING WITH US!
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