SHIPPING
DETAILS
Mostly
All Of Our Products Are Shipped Same
Or Next Day
Your
product will be mostly shipped by UPS
OR FEDEX and will be delivered in 1-5
business days depending upon your geographical
location from our warehouses. We ship
products from warehouses in NJ, CA,TX
And FL.
Mostly if you are close to our warehouses,
you should receive the AC in 1-3 business
days. We will email you your tracking
number soon as its shipped out or you
can log into your account on our website
by using your email address and password
you created at the time of placing order
to check all the shipment and product
details.
Please remember we only ship to 48 states
within United States. Due to expensive
shipment fee we do not ship to Hawaii
& Alaska. We do not ship to Canada,
Puerto Rico, Jamaica and other countries
due to custom issues.
Though
above shipment and delivery process
is what we normally practice, under
unforseen circumstances they cannot
be guaranteed at all times. But we do
our best and mostly succeed to ship
the product either same or the next
day.
Overnight
Shipping Details (if required)
We
can ship overnight or by Second Day
Air. But beacuse these are air conditioners
and the package weighs more than 90
pounds, shipping overnight can be anywhere
from $180-$250 depending upon your location
from our warehouse in NJ, CA,TX And
FL.
RETURN
POLICY
Quality
is our #1 goal. If a product
does not meet our strict quality control
standards, we will not sell it. We want
you to be satisfied with your purchase.
It is our policy to do everything we
can to make our customers happy. We
strive for 100% satisfaction. Because
your satisfaction is our number one
priority, we will do what it takes to
ensure your experience with KINGERSONS
a positive one.
But
out of thousands of units sold every
year, there maybe some instances that
the product you received is defective.
We have the following policy for such
situations:-
DEFECTIVE
EXCHANGE
If unit (any product) is defective,
we will gladly make an exchange or send parts for repair. If the unit is delivered damaged, we will have it picked up and send a new replacement at our cost. You
will not pay a single cent.
Exchanges will only be made with the
same model - if customer upgrades or
downgrades to a different model, we'll
treat it as a return and new order.
RETURNS
If
customer does not want exchange and
wants to return it instead and wants
a refund, customer is responsible to
ship unit back to our warehouse at their
own expense; restocking fee of 18% will
apply regardless if defective and original
shipping and handling fee ($148/per
unit) will not be refunded. Usually
there should be no reason for returns,
if there is any problem with the product
we will exchange it with a BRAND NEW
product at no extra cost to you. Once
product(s) is/are shipped, all Packages
Refused are considered as returns as
well and return policy will apply at
the time of refund.
*
All returns and exchanges must be requested within 15 days after the receipt of the product.
*
If
you decide to return the product for ANY
reason, you should request an RA# (Return
Authorization number). For complete return
instructions (if and when required) contact
our office for assistance.
CANCELLATIONS
If
you placed the order and you wanted
to cancel the order BEFORE IT
IS SHIPPED, we will gladly
cancel your order and $15.99 cancellation
fee will be charged and credit card
processing charges will not be refunded.
Please make sure that you call us within
few hours after the order is placed.
We ship the items out same or next business
day. We cannot process cancellations
after the product is shipped out. It
will be considered as a return instead
once the product is shipped and you
will need to pay the return charges.
We
want you to be happy with your purchase
from us. We truly appreciate your business
and continue to do our best to earn
your trust with each transaction.
100%
Satisfaction is guaranteed with all
your purchases. In case any of the RARE
complications occur, we will handle
them upto your best interest and satisfaction.
