SHIPPING
DETAILS
Mostly
All Of Our Products Are Shipped Same
Or Next Day
Your
product will be mostly shipped by
UPS OR FEDEX and will be delivered
in 1-5 business days depending upon
your geographical location from our
warehouses. We ship products from
warehouses in NJ, CA,TX And FL.
Mostly if you are close to our warehouses,
you should receive the AC in 1-3 business
days. We will email you your tracking
number soon as its shipped out or
you can log into your account on our
website by using your email address
and password you created at the time
of placing order to check all the
shipment and product details.
Please remember we only ship to 48
states within United States. Due to
expensive shipment fee we do not ship
to Hawaii & Alaska. We do not ship
to Canada, Puerto Rico, Jamaica and
other countries due to custom issues.
Though
above shipment and delivery process
is what we normally practice, under
unforseen circumstances they cannot
be guaranteed at all times. But we
do our best and mostly succeed to
ship the product either same or the
next day.
Overnight
Shipping Details (if required)
We
can ship overnight or by Second Day
Air. But beacuse these are air conditioners
and the package weighs more than 90
pounds, shipping overnight can be
anywhere from $180-$250 depending
upon your location from our warehouse
in NJ, CA,TX And FL.
WARRANTY
FROM THE MANUFACTURER
· 5-year on compressor and
1-year other parts.
* Registration card will be sent in
the package; this card should be filled
by HVAC technician (installer). A
lot of customers have called us asking
if they install the unit without the
licensed AC Company, will their warranty
be void? Answer to that question is
Yes. Unfortunately no brand or manufacturer
can take the responsibility of the
equipment if it was not professionally
installed.
Kingersons
Store Warranty: If
anything defective or damaged upon
delivery contact Kingersons within
15 days. Kingersons at that point
will provide free replacement. After
first 30 days, your warranty for parts
and compressor is moved from Kingersons
to the Manufacturer.
Manufacturer warranty:
Once the warranty rolls over to the
manufacturer, you will have a toll
free number for your tech support
for any assistance you may need with
the product in future. On Air Conditoners
you will receive five years on compressor
and one year on parts from them.
TIP: Installing a split AC is easy
for any AC company, but can get tricky
for a homeowner. In many cities it
is illegal to touch a refrigerant
and perform other such activities
without a license. We as a company
cannot encourage a customer to install
the split AC, but have seen a lot
of customers do it in the past. At
the same time we have seen some customers
installing the unit unprofessionally
without performing all the necessary
steps, which resulted in issues with
the AC unit within the first 3 months.
In
short, you can do all the handyman
work yourself but can hire an AC company
to finish the important process on
the Split unit. For example you can
drill the hole in the wall, hang the
indoor unit on the wall carefully
and then place the outdoor unit outside
on a concrete pad or a flat surface.
But there are some steps you cannot
perform, as you do not have tools
for it. Which is where your AC Company
gets involved to finish all the necessary
steps. For example they will need
to vacuum the lines, check for the
leaks and then release the refrigerant.
Also, remember no matter how good
of an install kit the manufacturer
provides, these steps are a must for
a successful split AC installation.
Some company's selling split AC will
make you believe their installation
kit is quick connect, which means
you do not have to have a AC company
to install it. But that is not true.
Our install kits are “quick
connect” too, but any thing
can go wrong during the shipment or
the parts in the package. For example
the copper lines may have a small
hole from manufacturing defect. So
for example if the lines are not tested
for leaks, the refrigerant will leak
slowly after installation and within
1-2 months your AC will stop working
and you will end up paying $500 or
more to have more refrigerant added.
So it is worth having it installed
the right way to begin with. Your
local AC Company can charge you on
an hourly basis and above-mentioned
process should not take more than
1-2 hours. But if they install the
whole unit from scratch to finish,
number of hours can vary depending
upon each individual situation. This
process will not only ensure you have
a working split AC for a long time,
but at the same time you will have
an energy efficient AC that saves
you electricity bills as well.
RETURN
POLICY
Quality
is our #1 goal. If a product does
not meet our strict quality control
standards, we will not sell it. We
want you to be satisfied with your
purchase. It is our policy to do everything
we can to make our customers happy.
We strive for 100% satisfaction. Because
your satisfaction is our number one
priority, we will do what it takes
to ensure your experience with KINGERSONS
a positive one. But out of thousands
of units sold every year, there maybe
some instances that the product you
received is defective. We have the
following policy for such situations:-
DEFECTIVE
EXCHANGE Normally your brand
new unit would have no issues whatsoever.
But if your unit does end up with
a small part that needs to be replaced.
Manufacturer will send you that part
immidiately which will help resolve
the issue easily and quickly. Unit
replacement: If the part repair or
replacement cannot solve the unit
problem, If the unit is delivered
damaged, we will have it picked up
and send a new replacement at our
cost. Exchanges will only be made
with the same model - if customer
upgrades or downgrades to a different
model, we'll treat it as a return
and a new order. * Replacement parts
or units will be shipped via secured
ground carriers, at our cost. * Replacement
will only be made with the same model
- if customer upgrades or downgrades
to a different model, we'll treat
it as a new order and the below return
policy would apply. * Exchange for
all defective units must be requested
within 25 days after the receipt of
the product. *
RETURNS
If
customer does not want exchange and
wants to return it instead and wants
a refund, customer is responsible
to ship unit back to our warehouse
at their own expense; restocking fee
of 18% will apply regardless if defective
and original shipping and handling
fee ($148/per unit) will not be refunded.
Usually
there should be no reason for returns,
if there is any problem with the product
we will exchange it with a BRAND NEW
product at no extra cost to you. Once
product(s) is/are shipped, all Packages
Refused are considered as returns
as well and return policy will apply
at the time of refund.
*
All returns and exchanges must be
requested within 15 days after the
receipt of the product. *
If
you decide to return the product for
ANY reason, you should request an RA#
(Return Authorization number). For complete
return instructions (if and when required)
contact our office for assistance.
CANCELLATIONS
If
you placed the order and you wanted
to cancel the order BEFORE
IT IS SHIPPED, we will gladly
cancel your order and $15.99 cancellation
fee will be charged and credit card
processing charges will not be refunded.
Please make sure that you call us
within few hours after the order is
placed. We ship the items out same
or next business day. We cannot process
cancellations after the product is
shipped out. It will be considered
as a return instead once the product
is shipped and you will need to pay
the return charges.
We
want you to be happy with your purchase
from us. We truly appreciate your
business and continue to do our best
to earn your trust with each transaction.
100%
Satisfaction is guaranteed with all
your purchases. In case any of the
RARE complications occur, we will
handle them upto your best interest
and satisfaction.
